Whether an individual, team, or organization,
increase your value by developing the voice of a leader.

Liz Trocchio Smith

Liz Trocchio Smith
Certified Executive Business Coach
and Trusted Advisor

Monday Morning Coffee

Get “Monday Morning Coffee with Liz”
direct to your in-box every Monday Morning with tips on what it takes to be a great leader

What You See Isn’t Always What You Get

Good leaders look good on paper. Great leaders look great in person; their actions show their value.

Yet some leaders go even farther. And they’re even more successful not because of what you see them do… but because of what you don’t see them do.

Where the best leaders are concerned, what you see is far from all you get:

They forgive… and they forget.

  • When an employee makes a mistake — especially a major mistake — it’s easy to forever judge that employee by that one mistake. (I know. I’ve done it.)
  • But one mistake, or one weakness, is just one part of a whole person. A rare few people are able to step back, set aside that mistake, and continue to see the whole employee. They are also able to forget that mistake, because they know that viewing any employee through the lens of one incident may forever impact how they treat that employee.
  • And they know the employee will be able to tell.
  • To forgive may be divine, but to forget can be even more divine.

They transform company goals into each employee’s personal goal.

  • Good leaders inspire their employees to achieve company goals.
  • Truly great leaders make their employees feel that what they do will benefit them as much as it does the company. After all, whom will you work harder for: a company, or yourself?
  • Whether they get professional development, an opportunity to grow, a chance to shine, a chance to flex their favorite business muscles, employees who feel a sense of personal purpose almost always outperform employees who feel a sense of company purpose.
  • And they have a lot more fun doing it.
  • Truly outstanding leaders know their employees well enough to tap the personal, not just the professional.

They look past the action to find the emotion and motivation.

  • Sometimes employees make mistakes. Sometimes they simply do the wrong thing. Sometimes they take over projects or roles without approval or justification. Sometimes they jockey for position, play political games, or ignore company objectives in pursuit of personal goals.
  • When that happens, it’s easy to assume that employee doesn’t listen or doesn’t care. But almost always there’s a deeper reason: he may feel stifled, he may feel he has no control, he may feel marginalized or frustrated — or maybe he is just trying to find a sense of meaning in his work that pay rates and titles can never provide.
  • Effective bosses deal with actions. Great bosses search for the underlying issues that, when overcome, lead to much bigger changes for the better.

They support without seeking credit.

  • A customer is upset. A vendor feels shortchanged. A coworker is frustrated. Whatever the issue, good bosses support their employees. They know that to do otherwise undermines the employee’s credibility and possibly authority.
  • Afterword, most bosses will say to the employee, “Listen, I took up for you, but…”
  • Great leaders don’t say anything. They feel supporting their employees — even if that shines a negative spotlight on themselves — is the right thing to do and is therefore unremarkable.
  • Even though we all know it isn’t.

They allow employees to learn their own lessons.

  • It’s easy for a leader to debrief an employee and turn a teachable moment into a lesson learned. It’s a lot harder to let employees learn their own lessons, even though the lessons we learn on our own are the lessons we remember forever.
  • Great leaders don’t scold or dictate; they work together with an employee to figure out what happened and what to do to correct the mistake. They help find a better way, not a disciplinary way.
  • Why? Great employees don’t need to be scolded or reprimanded. They know what they did wrong.
  • Sometimes staying silent is the best way to ensure they remember.

They always go home feeling they could have done better.

  • Leadership is like a smorgasbord of insecurity. Leaders worry about employees and customers and results. You name it – they worry about it.
  • That’s why great leaders go home every day feeling they could have done things a little better or smarter. They wish they had treated employees with a little more sensitivity or empathy.
  • Most importantly, they always go home feeling they could have done more to fulfill the trust their employees place in them.
  • And that’s why, although you can’t see it, when they walk in the door every day… truly great leaders make a silent commitment to do their jobs even better than they did yesterday.
  • And then they do.

Make it a great day!

Join the Discussion