Whether an individual, team, or organization,
increase your value by developing the voice of a leader.

Liz Trocchio Smith

Liz Trocchio Smith
Certified Executive Business Coach
and Trusted Advisor

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A Simple Framework for Becoming a Better Conversationalist

Whether you’re interacting with colleagues, clients, friends, family members, or strangers, conversations are the building blocks of relationships. To become a great conversationalist in both work and non-work settings, use the TALK framework: Topic, Asking, Levity, and Kindness. Here’s how. Start by preparing topics. Think ahead about two or three things your conversation partner might enjoy discussing. Once you’re talking, don’t linger too long on any one subject—switch topics if…

Avoid These 5 Listening Pitfalls

Listening isn’t just about hearing the words someone’s saying to you—it’s about proving you value their voice. Listening well builds trust, strengthens relationships, and drives better results on your team. But even strong, well-intentioned leaders fall into these five common listening traps. Here’s how to avoid them. Haste. Good listening is a demanding task that takes time. Rushing signals disinterest to your team. Set aside focused, distraction-free time for conversations…

Become a Better Delegator

If you struggle to delegate, you’re not alone. But holding onto every task isn’t just overwhelming—it can hold you back. Effective delegation isn’t about offloading work, but empowering your team, boosting efficiency, and freeing up your time for high-impact priorities. Here’s how to get started. Identify your roadblocks. Do you resist delegating due to control issues, perfectionism, or fear of failure? Recognize these tendencies and ask: What’s the real cost—not…

Encourage Healthy Conflict on Your Team

Tension and disagreement are inevitable in the workplace. But there’s a difference between healthy and unhealthy conflict. Here are four ways to encourage productive conflict on your team. Say it’s ok. Normalize disagreement. Tell your team it’s expected and essential for collaboration. Set clear norms: focus on ideas, not people, and respect different perspectives. When conflict arises, remind them it’s a sign of engagement, not dysfunction. Name positive tensions. Identify…

No Fooling!

Tomorrow is April 1st, April Fools Day! Do you ever wonder why we celebrate April Fool’s Day, or do you just go along with the silliness of it all and laugh the day away hoping to not get fooled?   Well, leaders, here is a bit of history for you. The origins of April Fools’ Day are obscure. The most commonly cited theory holds that it dates from 1582, the year…

What to Do When Someone’s Half-Listening to You

We’ve all been there: You’re mid-conversation, but the person you’re speaking to is only half-listening. Maybe they’re scrolling their phone, nodding absentmindedly, or giving you a distracted “uh-huh.” It’s frustrating, but instead of shutting down, try these steps to reset the conversation. Pause and assess. Before reacting, take a breath and evaluate the situation. Are they distracted because of you, or is something else going on? This mental reset helps…

Saint Patrick’s: Day From Religious Tradition to Global Celebration

Saint Patrick’s Day, celebrated on March 17th, honors Saint Patrick, the patron saint of Ireland. Born in Roman Britain, he was kidnapped by Irish raiders and later returned as a Christian missionary. He is credited with spreading Christianity in Ireland and using the shamrock to explain the Holy Trinity. Over time, March 17th became a religious feast day marking his death in 461 AD. Originally a solemn occasion, the holiday…

Keep Yourself from Overcommitting

Are you taking on too much at work? From saying yes too quickly to feeling guilty about downtime to frequently working during off hours, overcommitment shows up in ways that drain your energy and limit your focus. Small, intentional changes can help you reclaim time for the work that truly matters. Regularly assess your workload. Dedicate time each week to evaluating your current responsibilities. Keep your calendar realistic, and reserve…

7 Ways to Boost Your Focus

With modern communications tools, interruptions have become an unavoidable part of the workday. How can you strengthen your attention and stay on track? Here are seven techniques to help you cut down on distractions and increase your focus. Lay the groundwork. Prioritize sleep, hydration, and movement. Create focus rituals—signals that tell your brain it’s time to concentrate—like a dedicated workspace, a particular desk setup, or a consistent routine that primes…

Stop Hurrying All The Time

In an era of hyperconnectivity, hustle culture, and frequent change, hurry sickness—the constant feeling of needing to rush—can leave you exhausted and irritable. Here’s how to slow down without sacrificing your performance: Build in buffer time. Schedule space between tasks to handle surprises or reflect. Block out undistracted time for deep work or reevaluating priorities. Pause before committing. Before saying yes to a request, ask: Is this mine to handle?…

Let’s Remember Why We Celebrate Presidents Day

The origin of Presidents’ Day lies in the 1880s, when the birthday of Washington—commander of the Continental Army during the American Revolution and the first president of the United States —was first celebrated as a federal holiday. In 1968 Congress passed the Uniform Monday Holiday Bill, which moved a number of federal holidays to Mondays. The change was designed to schedule certain holidays so that workers had a number of long…

Leaders Stop Tryin To Do It All

Leaders are often excessively busy, but good leadership isn’t about doing everything all at once—it’s about allocating your time optimally. Here’s a four-step process to lighten your load and make a bigger impact. Eliminate some tasks. Start by shedding responsibilities that others can do just as well as you can (or better). Challenge the assumption that you have to keep doing things just because you’ve always been doing them. Delegate…