Liz Trocchio Smith
Certified Executive Business Coach
and Trusted Advisor
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While listening is an essential skill for anyone in the workplace, the art of asking questions is equally, if not more, important. Smartly framed inquiries will help you clarify your work tasks, deliver better results, and mitigate unforeseen risks. Here are three key characteristics of great questions — and how to put them into practice. They demonstrate that you’re thoroughly prepared for a conversation. Whatever you are asking about, be…
Becoming a better listener takes time and practice. Here are a few things you can do to improve this critical communication skill. Establish why you’re listening.When entering a conversation, briefly reflect on the goals of the conversation and how you can best listen in that moment. For example, is your conversation partner seeking an honest critique, an analytical reflection, or an emotional connection? Then stay focused on that objective. Don’t…
No matter how hard we try to prevent them, sometimes spelling errors in our email messages, reports, presentations, and other business documents can trip us up. Most surprising, the words we most often misspell are actually some of the simplest. Read on to see which words you should take care to double check your spelling before you make a mistake that will make you look really unprofessional at work. A…
I spotted this on Forbes Woman and knew I needed to share it with my readers. We don’t always realize that the phrases we often use can hurt us in the long run. Stop and listen to what you are saying and drop those negative phrases. Once we’ve said them, it’s too late to take them back! “It’s not fair.” Everyone knows that life isn’t fair. Saying it’s not fair…
If you don’t know this by now, our constant access to data is killing our productivity. Too many of us begin the day by picking up our phones and getting lost in a stream of notifications and information. Here are three things you can do to carve out more time for yourself and remain focused and effective at work: Start your day right. When you wake up, don’t roll over…
When you’re under constant stress, it’s not always easy to be patient and understanding with others. But being judgmental doesn’t help anyone. How can you find — and demonstrate — empathy for others when you’re emotionally depleted? First, accept that we’re all coping with with different things. Also, be generous in your interpretations of others when they send a terse email or look grumpy on a video call. It’s more…
With each column I write, I carefully consider the point I want to make. I draft the column, reflect on it, tweak it, and review it before I post it. Unfortunately, that type of careful thought and reflection doesn’t always happen in the business environment. Today’s technology and social-media platforms enable us to express top-of-mind, unfiltered thoughts to the world–often to disastrous results. Remember, just because we can say something…
We all feel it at some point in our lives. Some more often than others. Your brain is stuck. Tired and in need of some major help! You need inspiration for a new creative project, or a way to solve a management problem, or a strategy for increasing sales, but you keep coming up short? You may be able to get things flowing again with a few daily activities proven…
Marshall Goldsmith is a world famous leadership coach. He has a 30 day challenge that I think is worthy of sharing. For the next 30 days, ask yourself the following questions at the end of everyday. 1. Did I begin my day with purpose? 2. Did I make any progress toward that purpose? 3. Did I find joy in my day? 4. Did I work to build and/or…
As the leader of a company, you are responsible for everyone from the receptionist to the executive team. Most times you are working on a daily basis with the executive team and don’t slow down long enough to thank the people you pass in the halls every morning on the way to your office. The best way to keep them happy and retain them are not always measured in dollars….
I have recently been shopping for a new service and have been impressed by one vendor on the incredible customer service I have encountered and equally disappointed by the lack of customer service from the other. Being in the service business myself, I thought maybe I was over critical, but I decided it was not rocket science on how to treat people that you want a business relationship with, or…
Ray Dalio, founder of the investment firm Bridgewater Associates and billionaire hedge fund manager, shares his top 20 Management Principles. They are a quick and easy read, and principles that will make a difference in your business. On Culture 1. Place the utmost importance on truth. “Create an environment in which everyone has the right to understand what makes sense and no one has the right to hold a critical…