Most of us have experienced that sickening moment when you realize you’ve made a serious mistake. The details are different for everybody, but at some point, we’ve all felt that rising tide of dread and panic.
Mistakes and pressure are inevitable; the secret to getting past them is to stay calm.
New research from the Harvard Business School shows that most of us go about staying calm the wrong way. People who welcome the challenge of a crisis—so much so that overcoming the challenge excites them—perform far better than those who try to force themselves to be calm.
Staying composed, focused, and effective under pressure are all about your mentality. People who successfully manage crises are able to channel their emotions into producing the behavior that they want.
In other words, they turn their anxiety into energy and excitement.
This can’t happen if you don’t engage your logic. Yes, making a big mistake is embarrassing. You might get yelled at by your boss, and the mistake might even show up on your next performance appraisal, but, in all likelihood, it’s not going to result in your getting fired, losing your house, living out of your car, or in any of the other catastrophic thoughts that fuel anxiety and keep you from getting focused.
If you struggle with putting things into perspective, just ask yourself two simple questions: What’s the worst thing that could happen as a result of this? Will this matter in five years? Your answers should put a stop to cataclysmic thinking. You’ll probably realize that you’re panicking due to the anticipation of public embarrassment more than anything else. Once you get over that, you can build confidence by picking up the pieces and making things better.
Next, you need to recognize that people are less focused on you than you think they are. It’s easy to see yourself as the center of the maelstrom. You’re embarrassed, and you’re worried about your job. The more you feel judged by others, the more intense your anxiety. But your boss, and everyone else, will spend far less time worrying about you than they will about trying to improve a difficult situation, which is what you should be focusing on in the first place. You need to realize that they won’t have much time to think about you until after the dust has settled, and by that time, you’ll have become part of the solution.
Now, you need to magnify your logic. Nothing helps you maintain the right frame of mind in a crisis like logical thinking. Once you’ve forestalled the panic, it’s time to ask yourself important factual questions: What exactly happened? What are the possible repercussions? Is there still time to avoid those repercussions? If so, how? Who needs to be involved? If it’s too late to head off the repercussions, what can be done to mitigate the damage? Don’t let your mind run off with ridiculous self-accusations.
Finally, take action. Once you’ve figured out the facts and screwed your head on straight, it’s time to own up to the situation. Putting off the hard work of cleaning up the mess just gives your sense of dread more power; pouring your energy into making things better is both empowering and a wonderful distraction from any anxiety that might surface. Remember, getting excited by the challenge of rising from the ashes will improve your performance dramatically.
To keep things humming, don’t be so hard on yourself. Nobody’s perfect. Even the most successful people make serious mistakes. Henry Ford’s first car company failed after just 18 months, Oprah Winfrey was deemed “unfit for television” in an early reporting job, and Walt Disney was fired from the Kansas City Star for his lack of creativity. Beating yourself up might be a tempting option, but it never accomplishes anything, and it certainly doesn’t make you any calmer. Instead, keep your energy focused on the future and the things you can change.
Make it a great day!