Liz Trocchio Smith
Certified Executive Business Coach
and Trusted Advisor
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Are you your own worst critic? Welcome to the club. When we feel anxious or frustrated, so many of us talk to ourselves more harshly than we’d ever talk to our friends or colleagues. I blew that presentation. Everyone on my team has such strong technical skills, and I can’t follow the conversation. My kids are going to be so mad at me for working late again. When you beat…
It’s frustrating when you try to delegate a project and it doesn’t get done correctly or on time. But it’s not necessarily the other person’s fault — the problem is often in your approach to delegation. You might be either too involved, or not involved enough. If you jump in too early after the handoff, your colleague never has the opportunity to take ownership. On the flip side, you need…
Leading effectively, especially during a crisis, takes patience. As a manager you need to retain composure in the face of frustration or uncertainty. So, how can you boost this important resource? One way is to recognize when your patience might be tested. If you know a challenge is coming, you can be more mindful about increasing your efforts to stay calm. For example, a good way to manage the pressure…
Companies are constantly changing. And whether the changes are big or small, leaders need to inspire their employees to embrace what’s new. Here are some ways to do that: Talk about how people feel. Change stirs up lots of emotions (fear, frustration, and anxiety, to name a few). Hold regular meetings for people to express what they’re worried about, and encourage them to be honest. Tell stories. Stories can be…
To be effective, leaders need their team’s trust. But how do you get that trust — and how do you get it back if you’ve lost it? Three behaviors are essential. The first is to create positive relationships on your team. There are a number of ways to do this, including: helping employees cooperate, resolving conflicts between others, giving honest feedback, and checking in with people about their concerns. The…
There’s a lot of information that new hires need, from how to work the coffee maker to what the company’s strategy is. That’s why you should consider assigning your next hire an onboarding “buddy” during their first few months on the job. Having a buddy can help the new person start being productive sooner and feel more satisfied in their role. Choose someone who has been with the company long…
Attending conferences and scheduling meetups are great ways to network, but they aren’t the only way. An often overlooked approach is organizing a gathering yourself, which lets you be strategic about who you get to know. Think carefully about how many people you’ll invite and who they should be. It’s good to keep the event small, which makes it more intimate. One strategy is to bring people together who have…
Your first few months in a job have a major impact on whether you succeed. Many people have trouble deciding where to focus their energy early on, so use three questions to guide you. “How will I create value?” Know what is expected of you, by when, and how your progress will be assessed. Consider the interests of all stakeholders (not just your boss), and keep in mind that the…
For working parents with school-age children, this time of year is especially chaotic. But it is possible to manage the (often overwhelming) demands of back-to-school activities while still delivering at work. Start by thinking about what’s realistic for you. Even with a flexible job, it’s unlikely that you can make it to every bake sale, library fundraiser, and field trip. To do your fair share, try to do it all…
When our jobs are at their most hectic, our approach to work can shift from “How do I get everything done?” to “How do I survive this?” To cope with intense times, try a few strategies. One is to reward yourself for finishing a tough task (like writing a report) by completing an easy task (like running an errand). This will help you pace yourself and ensure your brain gets…
Most people have far more work than they can possibly get to. That’s why it’s so important to say no to things that aren’t a great use of your time. But turning people down can be uncomfortable. To get better at it, practice saying no politely and gracefully. For example, if a colleague asks you to do something that isn’t your job, you might say: “That isn’t my area of…
It doesn’t take much for work stress to bleed into your home life, isolating you from the people you care about most. To disengage and recharge, be deliberate about refocusing your attention at the end of the day. Create a little ritual to help you make the mental transition from work to home. Whatever it is, the ritual should be a tangible reminder that you’re setting aside the day’s stress…