Avoid These 4 Behaviors That Derail Conversations
When difficult conversations at work go wrong, they can rapidly devolve into unproductive arguments. Keep your discussion on track by minding the A-BCDs: Avoid Blame, Contempt, Defensiveness, and Stonewalling. Blame. Try not to make assumptions about what your colleague is thinking, and don’t make groundless accusations. Keep the conversation focused on facts. Contempt. Acknowledge when you’ve lashed out in exasperation, and do your best to avoid making judgments. Defensiveness. Take…
